Frequently asked questions
Plain answers about the finish, sizing, delivery and returns.
Is the plating real silver and gold?
Yes. Every piece is electroplated with 999 fine silver or 24-karat gold over a poly-marble casting, then sealed with an anti-tarnish coat. The idol is not solid metal, and we never describe it that way.
Will the silver darken over time?
Every piece is sealed with an anti-tarnish lacquer. Under normal indoor use it stays bright for years; wipe it with a soft dry cloth and keep it away from water, perfume and abrasive cloths.
Does it come with a certificate of authenticity?
Yes. A signed certificate stating the finish, size and date of production travels inside every box, along with the care card.
How do I pick the right size?
For a home mandir shelf, 2.5–3 inches is the most common choice. For a car dashboard, 2 inches. For a desk or entrance console, 4.5–6 inches. Every listing shows the exact height and base width.
Where should I place the idol?
On a clean, raised surface facing east or north-east, at or above eye level when seated. Avoid the floor, and avoid facing a bathroom or a staircase. Our journal has placement guides for each deity.
Does it arrive gift-ready?
Every order ships in the signature velvet box with a ribbon. Tick “Make it a gift” on the product page to add a handwritten note; there is no extra charge.
When will my order be dispatched and delivered?
Orders are dispatched within 24–48 hours. Metro cities usually receive them in 3–5 days, the rest of India in 5–7. Check the estimate for your PIN code on any product page.
Can I cancel or change my order?
Yes, until it is dispatched. Message us on WhatsApp with your order number as soon as possible; once a piece has left the workshop we cannot recall it.
What is the return and replacement policy?
If a piece arrives damaged or is not what you ordered, tell us within 7 days with a photo of the piece and the box and we will replace it or refund you in full. Because each piece is finished to order, we do not accept returns for change of mind.
Can I order in bulk or get it customised?
Yes. Quantity savings apply automatically from 3 pieces. For 10 or more, or for custom boxes and GST invoicing, use the corporate gifting page or message us on WhatsApp.
Do you ship outside India?
Not yet. We ship to every PIN code in India. If you would like a piece delivered abroad, write to us and we will tell you when international shipping opens.
Is cash on delivery available?
Yes, on most PIN codes. Prepaid orders get an extra 10% off, applied automatically at checkout.