Refund policy

Our promise. If a piece arrives damaged, defective, or is not what you ordered, we replace it or refund you in full. Every idol also carries a 12-month warranty against manufacturing defects in the plating and finish.

How to raise a claim. Within 7 days of delivery, email support@houseofishta.com or WhatsApp +91 79876 30938 with your order number and photos of the piece and the packaging (for transit damage, an unboxing video within 48 hours helps us settle the claim immediately). We respond within one working day.

What happens next. We arrange a reverse pickup at our cost. Once the piece is received, or on the strength of the photos where the damage is clear, we ship a replacement within 6-8 working days or refund to the original payment method within 5-7 working days. COD orders are refunded by bank transfer or UPI.

Change of mind. Because each piece is finished and plated to order, we do not accept returns for change of mind, wrong size chosen, or expectations about the colour of the finish. Sizes and finishes are stated on every product page; please check them before ordering.

Not covered. Damage from water, oil, perfume, chemical or metal polish, abrasion, heat, or drops; tarnish caused by storage in humid conditions; gift notes or personalisation.

Cancellations. You can cancel any order until it is dispatched. Message us with your order number; prepaid amounts are refunded within 5-7 working days.

Bulk and corporate orders. Governed by the quotation and invoice for that order; replacements for transit damage still apply.