Shipping policy

Where we ship. Every serviceable PIN code in India. International shipping is not available yet; write to us if you would like a piece delivered abroad and we will tell you when it opens.

Dispatch. Orders are dispatched within 24-48 hours of confirmation (working days). Pieces finished to order, or bulk orders above 10 pieces, are dispatched within 6-8 working days; we confirm the date by email or WhatsApp when you order.

Delivery time. Metro cities 3-5 working days from dispatch; the rest of India 5-7; remote PIN codes 7-10. Estimates for your PIN code are shown on every product page. Festival weeks and courier disruptions can add a day or two.

Shipping charges. Free on orders of ₹999 and above. Below that, ₹[79] per order, shown at checkout. Cash on delivery is available on most PIN codes; a COD handling fee of ₹[49] applies and is shown before you place the order.

Tracking. You receive a tracking number by SMS and email at dispatch. Track it on the Track your order page or in your account.

Packaging. Every piece ships in the signature velvet box inside a protective outer carton with a certificate of authenticity and a care card.

Damaged on arrival. Record a short unboxing video or photos of the outer carton and the piece within 48 hours of delivery and send them to support@houseofishta.com or WhatsApp. We replace the piece at no cost; see the refund policy.